Delivering the truth in voice with best-in-class recording solutions for improved business outcomes.

Enterprise Recording and Agent Evaluation

Calibre is a best-in-class contact center recording solution that transforms captured interactions and associated metadata into intelligence, enabling decisions with certainty. This reliable and full-featured business improvement tool enhances agent performance and optimizes operations to boost productivity, minimize risk, improve customer satisfaction and reduce costs, which ultimately increases revenue.


Calibre Features

  • Capture interactions between customers and agents from any device: telephone, email, chat, mobile phone
  • Recorded interactions available for immediate playback
  • Analytics-enabled quality assurance
  • Visibility into interactions and insight into the customer experience
  • Monitor and measure key performance indicators (KPIs) in real-time
  • Intuitive, easy-to-learn and easy-to-use interface
  • Obtain quick return on investment

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