Create a precise chronological reconstruction of every element of an incident timeline, for legal documentation.

  • Efficient and effective investigation analysis
  • Associate critical metadata with audio
  • Safely share the reconstructed incident

Assess
Dispatcher

Performance

Record
Every
Interaction

Delivering the truth in voice with best-in-class recording solutions for improved business outcomes.

HigherGround’s Capture911 provides reliable recording for critical communications in Public Safety Answering Point (PSAP) operations, emergency dispatch facilities and 9-1-1 centers. Our multi-channel recording and incident reconstruction solutions transform data into actionable intelligence, enabling decisions with certainty to optimize operations, enhance operator performance and reduce costs. HigherGround – a proven industry standard – is the OEM recording product of choice for several major companies, and has been deployed in more than 1000 PSAP operations in the past decade.

Reliably record 100% of every call and radio transaction, including associated metadata – time, date, ANI/ALI, radio ID, talkgroup, etc.


  • Meet legislative mandates to record all interactions
  • Securely store and transmit encrypted data
  • Easily search and retrieve archived recordingsType your paragraph here.

 Reconstruct
Incidents with

Accuracy

Capture911 Features

  • Customized solutions to meet specific needs and requirements
  • High-quality recording that supports contact analytics accuracy
  • Certifications and seamless integrations with all key technologies
  • Fully upgradable solutions that scale with your system
  • True open architecture with non-proprietary hardware
  • Quick and professional response from certified technicians
  • Secure multi-layer algorithms and encrypted data between client and server

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Public Safety Recording, Incident Reconstruction and QA Solutions


Maximize quality assurance and ensure regulatory compliance through routine evaluation of recorded interactions.


  • Improve the skills of call takers and dispatchers
  • Design evaluation forms and customized scorecards
  • Streamline and automate dispatcher review