MACTEK Specializes in 911 Call Recording Solutions
Reporting and analysis made easy
The Telecom BI Suite gives you access to the telecom business intelligence located in your organization by analyzing quantitative business and customer data. This HigherGround tool provides reporting, multi-dimensional analysis, usage accounting, enterprise network licensing, multi-site integration, centralized collection and the replication of voice and data.
True business intelligence and telecom data analysis enable managers to make educated decisions and develop targeted business strategies. This valuable information assists companies in evaluating their key performance indicators (KPIs) as well as improving their operations and bottom-line profitability.
Report Commander Pro™, a key component in the Telecom BI Suite™, is an intuitive database interface that integrates inputs from your PBX, CTI, ACD and other connections with customer enterprise data. Report Commander Pro offers multi-dimensional analytics through 3D graphs, detailed charts and executive summaries incorporating a layered architecture of data.
| Features | Benefits |
|---|---|
| ANI/ALI Collection | Attaches caller number and location to call recordings |
| Instant Retrieval | Access and instantly replay recordings from the desktop |
| Voice Archival | Access archived calls quickly and easily |
| Search-Engine Based | Over a dozen search options for quick retrieval of recordings |