Enterprise Recording and Agent Evaluation
Intelligent Recording for Decisions with Certainty
Calibre is a best-in-class contact center recording solution that transforms captured interactions and associated metadata into intelligence, enabling decisions with certainty. This reliable and full-featured business improvement tool enhances agent performance and optimizes operations to boost productivity, minimize risk, improve customer satisfaction and reduce costs, which ultimately increases revenue.
Calibre Features
- Capture interactions between customers and agents from any device: telephone, email, chat, mobile phone
- Recorded interactions available for immediate playback
- Analytics enable quality assurance
- Visibility into interactions and insight into the customer’s experience
- Monitor and measure key performance indicators (KPIs) in real time
- Intuitive, easy-to-learn and easy-to-use interface
- Obtain quick return on investment
Resources
Calibre Brochure
Calibre Mobile Recording
