Unlock the Vast Amount of Data
Within Your Call Recordings
Transform 100% of your customer engagements into intelligent data that can be searched, measured and analyzed to provide a better understanding of communications, agent behavior and actions. This truly scalable solution, backed by the best analytics engine in the world, IBM Watson for sentiment analysis, gives organizations an easy-to-use and cost-effective platform.
Fast analysis and decision-making
Automatic call monitoring
Comprehensive data analytics
How it Works
The key advantage of this approach is that users need only access one interface for day-to-day search, retrieval and playback functions. Furthermore, users are able to access all audio and associated metadata through the HigherGround interface. The SpeechIQ interface can also be accessed as needed for additional in-depth analyses, e.g., word clouds.